Privacy Policy
Last updated: January 2024
The Beacon (“we,” “our,” or “us”) operates GuidingLight™, a platform connecting service seekers with mental health and wellness providers. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and account credentials
- Profile Information: Location, insurance information, service preferences, and care needs
- Provider Information: Professional credentials, licenses, services offered, and availability
- Communications: Messages sent through our platform
Information Collected Automatically
- Usage Data: Pages visited, features used, and time spent on the platform
- Device Information: Browser type, operating system, and device identifiers
- Location Data: General location based on IP address or provided zip code
How We Use Your Information
- Match you with appropriate service providers
- Facilitate communication between seekers and providers
- Verify provider credentials and qualifications
- Improve our matching algorithms and services
- Send service-related notifications and updates
- Provide customer support
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information:
- With Providers: When you choose to connect with a provider, they can see relevant profile information
- Service Providers: Third parties who help operate our platform (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect rights and safety
Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Export your data in a portable format
Cookies
We use cookies and similar technologies to improve your experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser.
Children's Privacy
GuidingLight™ is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@guidinglight.help
The Beacon
Nevada, USA